Help & support

Get back on track.

Fast answers for training, food, photos, backups and purchases.

Common questions

My workout did not save

Open Train and look for Resume Workout. A session is recorded after at least one set is saved; use Finish Workout when you are done.

My food totals look wrong

Open the logged item and confirm its quantity and unit. For a packaged product, compare the values with its nutrition label before saving a custom item.

I cannot see my progress photos

Check camera and photo permissions in iPhone Settings. Alignment controls change only the comparison view, never the original image.

How do I restore my information?

Open Settings → Backup & Data. Sign in with the same email for cloud recovery, or choose a previously exported Hoppet backup file.

The widget is not updating

Open Hoppet once to refresh today’s snapshot. If needed, remove and add the widget again. Final refresh timing is controlled by iOS.

Manage a subscription or trial

When subscriptions are available, manage or cancel them in iPhone Settings → your name → Subscriptions → Hoppet. To avoid a trial renewal, Apple advises cancelling at least 24 hours before the trial ends. Deleting Hoppet or its cloud account does not cancel Apple billing. Use Restore purchases in Hoppet when offered, with the Apple Account used to subscribe.

Account and privacy requests

See the account-deletion instructions and Privacy Policy. Cloud-account deletion does not automatically erase local records. Do not send passwords, sign-in codes, full backups or progress photos in an initial support request. A verified operator/privacy contact must replace the launch placeholder before publication.

Purchases and refunds

Payments are processed by Apple. Request or check a refund through Apple’s Report a Problem service.

Before reporting an issue

Record the Hoppet version shown at the bottom of the in-app Help & Support screen.
Describe what you expected, what happened and the last action you took.
Use the in-app diagnostic share option if requested. It excludes workout, nutrition, email and photo content.